Livestream auto-reply needs strict guardrails
Real-time comment reply is high risk. A single bad response can damage trust or cause legal issues. OpenClaw can help, but only with clear rules, human overrides, and post-session review.
Interaction classification
Classify each comment before any reply:
| Category | Examples | Action |
|---|---|---|
| Positive | Praise, thanks, emoji | Safe to auto-reply with short thanks |
| Neutral | Questions about product, pricing | Use templated answers; flag complex ones |
| Negative | Complaints, criticism | Human override; no auto-reply |
| Sensitive | Politics, health, legal, personal | Human override; do not auto-reply |
Never auto-reply to negative or sensitive without human approval.
Human override rules
- Negative and sensitive: Always route to moderator queue. Do not send an automated response.
- Uncertain: If classification confidence is below a threshold (e.g., 0.85), treat as sensitive and escalate.
- Repeat patterns: If the same user gets multiple auto-replies in a short window, throttle or escalate.
Response templates by category
Positive
Thanks for the support! We appreciate you tuning in.
Neutral (FAQ-style)
For pricing details, check our website: [link]. We'll answer more in the Q&A.
Neutral (general)
Great question! We'll cover this in the Q&A or follow up in the chat.
Negative and sensitive: No template. Use human-written replies only.
Cooling-off rules
- Per user: Max N auto-replies per user per session (e.g., 2).
- Per topic: If a topic is heating up (many negatives or sensitive), pause auto-reply for that topic.
- Session-wide: If error rate or escalation rate exceeds a threshold, pause auto-reply until a human reviews.
Post-session review checklist
After each livestream:
- Review all auto-replies for tone and accuracy
- Flag any borderline classifications for retraining
- Check for repeated users or topics that should be throttled
- Update templates if patterns suggest improvement
- Document incidents: what happened, how it was handled, what changed
Example rule in AGENTS.md
# Livestream Comment Reply Agent
## Classification
- positive: thanks, praise, emoji → auto-reply allowed
- neutral: FAQ, general questions → templated reply, flag complex
- negative: complaints, criticism → human override, no reply
- sensitive: politics, health, legal, personal → human override, no reply
## Constraints
- Never auto-reply to negative or sensitive
- Max 2 auto-replies per user per session
- Pause auto-reply if escalation rate > 5%
Summary
Livestream comment reply with OpenClaw is feasible only with strict guardrails: classify every interaction, override for negative and sensitive, use templated replies for safe categories, apply cooling-off rules, and run a post-session review every time.